FAQ
DailyWear Guide
Frequently Asked Questions
Quick answers about ordering, sizing, shipping, returns and fabric care. If your question is not here, email us and we will add it.
About DailyWear Guide
Who are you?
DailyWear Guide is an online women's clothing store focused on everyday pieces that fit well, feel good and work together. We are a small team of buyers, fit specialists and customer-service people, and we choose every item using the same filter: would we wear it three times in one week?
Where do you ship from?
Orders are packed and dispatched from our fulfilment centre in the United Kingdom, and we ship worldwide.
Which countries do you deliver to?
We deliver to the United Kingdom, the European Union, the United States, Canada, Australia, New Zealand and a growing list of other destinations. Available countries and costs are shown at checkout.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard and American Express, plus the wallet and local payment options shown at checkout.
Are there additional taxes or fees at checkout?
For UK and EU orders, the price you see at checkout includes applicable sales tax. For other destinations, any import duties or customs fees are charged by your local authority on delivery and are not included in our prices.
Is my payment information secure?
Yes. Our website uses SSL encryption, and payments are processed by providers compliant with the PCI-DSS standard. We never store full card numbers on our own systems.
Can I change or cancel my order after placing it?
Only if the order has not yet been packed. Email support@dailywearguide.com immediately with your order number and we will update or cancel it before dispatch. Once a parcel is on its way, it cannot be changed and would need to be returned.
When will my order be processed?
Orders are processed within 1–2 business days of payment confirmation. Customised or made-to-order pieces add 2–3 business days, and up to 5 business days in peak periods.
Shipping & Delivery
What shipping methods do you use?
We use reliable, trackable courier services for all orders. Where a destination does not support full tracking, we tell you at checkout.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number and a direct link to follow your parcel.
How long does delivery take?
From dispatch: UK 3–5 business days, EU 5–10, US and Canada 7–12, Australia and New Zealand 10–20. Remote areas may take longer. All estimates are shown at checkout for your destination.
Do you ship from within the EU?
Some styles are stocked in EU locations and are dispatched from there when available. Otherwise, EU orders ship from our UK centre and are delivered with tracked courier service.
What if my package is lost or stuck in transit?
Because we use trackable services, we can investigate together with the carrier. Email us your order number and we will open a case and keep you updated until it is resolved.
Is shipping free?
UK standard delivery is free on orders over £60, and standard delivery to the EU and US is free on orders over £120. Express options are priced separately at checkout.
Returns & Refunds
What is your return policy?
You can return an item within 30 days of the order date, from anywhere in the world. Items must be unworn, with all original tags and labels attached and original packaging where possible.
How do I initiate a return?
Email support@dailywearguide.com with your order number and the item you want to return. We will send you a return reference and the correct return address.
How long does it take to process a refund?
Once your return arrives and passes inspection, refunds are processed within 3–5 business days to the original payment method. Your bank may take a further 3–7 business days to show it.
How will I receive my refund?
All refunds are issued to the original payment method used for the purchase.
What if I receive a defective or incorrect item?
Contact us within 48 hours of delivery at support@dailywearguide.com with clear photos of the issue. We will arrange a replacement or a full refund, including any return shipping costs.
Do I pay for return postage?
For exchanges and change-of-mind returns, return postage is paid by you. If the item is faulty or we sent the wrong product, we cover return postage and the replacement delivery.
Sizing, Fabric & Care
What sizes do you offer?
Our core range runs from XS to XXL, with some styles available in extended sizes. Each product page lists exactly which sizes are available for that style.
How do I find the right size?
Every product page includes flat measurements for bust, waist, hip and length. Compare them with a garment you already own and love. If you are between sizes, size up for woven fabrics and down for stretch or relaxed styles.
Are your products true to size?
Generally yes, and we flag any style that runs small, large or long directly in the product description. If a fit note is unclear, tell us and we will rewrite it.
What materials do you use?
We prioritise natural fibres and well-balanced blends — cotton, linen, viscose, merino and quality stretch fabrics — because they breathe, drape better and last longer. The exact composition is listed on every product page.
How should I care for my clothes?
Wash cold, turn items inside out, skip the dryer where you can and air-dry knits flat. Each product page includes a care note specific to that fabric.
Customisation & Personalisation
Do you offer customisation?
Yes, on selected pieces. You can add embroidered initials, printed text or other personalisation options directly on the product page before checkout.
How long does customisation take?
Standard personalisation adds 2–3 business days to our processing time. During peak seasons this may extend to 5 business days.
Can I return a customised item?
Because they are produced specifically for you, personalised items are final sale and cannot be returned or refunded unless they are faulty or made incorrectly by us.
Contact & Support
How can I contact customer service?
Email support@dailywearguide.com for any pre-sale or after-sale question. We reply to every message, usually within one to two business days.
Do you offer discounts for bulk or wholesale orders?
Yes. For orders of 10 items or more, email support@dailywearguide.com with the styles, sizes and quantities you need and we will send a quote.
I have a question not covered here.
Email support@dailywearguide.com and we will answer it personally. Good questions often end up added to this page.
Still have a question?
Tell us your usual size, height and the style you are looking at, and we will give you a straight answer.
support@dailywearguide.com