Our 30-Day Return Promise

We want you to feel confident when you order from DailyWear Guide. If a piece is not right, you can send it back within 30 days of the order date, from anywhere in the world. Once we receive the item and confirm it meets the conditions below, you can choose either a full refund for the item or an exchange.

Returns are simple on purpose. We know that buying clothing online is a gamble on fit, so we do not make you argue your case or jump through extra steps to send something back.

Conditions for a Return

To qualify for a full refund or exchange, the item must meet all of the following:

• It is returned within 30 days of the order date.
• It is unworn, unwashed and free of marks, perfume, make-up or odour.
• All original manufacturer tags and labels are still attached.
• It is returned in the original manufacturer packaging where possible.
• A short note is included telling us whether you want a refund or an exchange.

Are There Any Exceptions?

Yes. A small number of items cannot be returned for hygiene or personalisation reasons.

Customised and made-to-order pieces

Items that have been personalised — embroidered names or initials, printed text, added patches, or pieces made to your own measurements — are final sale. Because they are produced specifically for you, they cannot be resold, so they are not eligible for return or refund.

This includes customisation added through the product page, as well as alterations requested by email after ordering. If you are unsure whether a piece counts as customised, email us before you order and we will confirm.

Hygiene items

For hygiene reasons, worn or washed undergarments, bodysuits and swimwear cannot be returned unless they are faulty. Please check sizing carefully before ordering these items.

Items damaged by use or care

We cannot accept returns for items damaged by incorrect washing, ironing, alteration or normal wear. Fabric care guidance is listed on every product page — follow it and a well-made basic will last several seasons.

Exchanges

If you would like a different size or colour, we are happy to exchange it, subject to stock availability. For exchanges, the return postage is paid by you, and we cover the cost of sending the replacement back out.

The only exception is when we sent the wrong item or the wrong size — in that case we cover both the return postage and the replacement delivery, because the mistake was ours.

If the item you want is out of stock, we will offer a refund or a credit note instead, whichever you prefer.

Faulty or Incorrect Items

If something arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with a clear photo of the issue and your order number. We will arrange a replacement or a full refund, including any return postage.

Faulty items should be returned within 5 working days of us confirming the return, with all inner and outer packaging and tags. If you are outside the UK, please allow 10 working days for the item to reach us.

How Do I Return an Item?

1. Email us first. Send your order number and the item you want to return to support@dailywearguide.com. We will reply with a return reference and the correct return address.
2. Pack the item carefully. Include all tags, labels and original packaging, plus a short note stating whether you want a refund or an exchange.
3. Ship it back. Use a tracked service and keep the receipt. We cannot process a return that never reaches us.
4. Wait for confirmation. We inspect the item on arrival and email you the outcome, then process the refund or ship the exchange.

Please do not send returns to the address on the parcel without contacting us first — that address is a fulfilment centre and parcels without a return reference can be delayed or refused.

International Returns

We accept returns from outside the UK. Please mark the parcel clearly as a returned good on the customs declaration. If the parcel is sent as a new commercial shipment, customs may charge import duty or tax, and the parcel may be refused and returned to you at your own cost.

Return shipping costs for international orders are paid by the customer, except where the item is faulty or we sent the wrong product. Original shipping charges are non-refundable unless the return is due to our error.

When Will I Get My Refund?

Once your return arrives and passes inspection, refunds are processed within 3–5 business days to the original payment method. Depending on your bank or card issuer, it may take a further 3–7 business days for the amount to appear on your statement.

We will email you as soon as the refund has been issued so you are not left guessing. If more than 10 business days have passed and you still cannot see the refund, contact us and we will trace it with our payment provider.